Cancellation Policy
A minimum of 30 days' notice is required to re-schedule or alter all or part of a reservation.
Any date and/or name change will incur a $20 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees are as follows:
- Bookings cancelled more than 31 days prior to departure will incur a fee of 20% of the tour total.
- Bookings cancelled Less than 30 days prior to departure will incur a fee of 100% of the tour total.
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover.
In the unlikely event we are not able to operate a tour, due to weather conditions or unplanned operational events an alternate travel date will be offered, or a full refund processed.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information, we are not liable for inaccurate information concerning services.
INSURANCE
The Operator nor us, the agent, are not responsible or liable for loss, damage or theft of luggage or personal belongings whatsoever, nor for personal injury, accidents, hospitalization, illness or medical expenses. In our experience, most claims arise from personal or close-family illness before holiday departure, resulting in cancellation charges. Hence, we strongly recommend all intending passengers consult their travel or insurance agent and take out adequate travel insurance to cover events that may affect your ability to travel (including, but not limited to, health, baggage, loss of monies through cancellation, additional expenses incurred through illness or personal liability prior to travel and early return, for example, following the death of a relative).
Conditions of Travel:
- The operator reserves the right to alter the itinerary and location of passenger accommodation if necessary by weather conditions or any other unforeseen circumstances prevailing at the time of the tour. The operator also has the right to substitute vehicles or an alternative operator, transport, and carrier. The Operator is unable to guarantee exact arrival and departure times and cannot be held liable for failure to make connections with other services or for any expenses incurred by the client as a result of weather conditions, mechanical defects, or any other unforeseen cause. If, for any reason, the itinerary is altered, no refund is payable by the operator.
- The Operator reserves the right (without payment or compensation and whether before or after commencement of travel) to exclude any passenger if that passenger appears likely to endanger the health or safety of themselves or others or impair the comfort of other passengers; this includes any passenger who commits any illegal act.
- The Operator reserves the right to change or alter your tour itinerary and carriers to those advertised without prior notice due to weather, road or operational requirements and would do so with full consideration of your safety and comfort. No refunds are given in these circumstances.
- The Operator takes all care but holds no responsibility for loss, damage, injury or death incurred at any of its utilized accommodation providers and may change these providers without notice, making every effort to supply equal quality where possible.
- The Operator is not responsible for any loss, damage, injury or death caused to a passenger by another passenger.
- Itineraries are correct at time and are subject to change without prior notice.
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