Cancellation Policy
Cancellation fees are as follows:
- 20% cancellation fee 30 days or more before departure
- 45% cancellation fee between 30 days and 7 days before departure
- 70% cancellation fee between 7 days and 48 hours before departure
- 100% cancellation fee within 48 hours before departure and for "No Show"
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
'Force Majeure' means (without restriction) any event which FNQ Nature Tours could not, even with due care, foresee or avoid. Force Majeure covers events such as, but not limited to, adverse weather conditions, fire, floods and all similar events beyond our control. In the case of Force Majeure FNQ Nature Tours will not accept liability, and reserves the right to change and cancel trips.
If a Force Majeure circumstance necessitates cancellation of the tour then:
- The traveller must rely upon any travel insurance they hold for compensation; and
- Where possible, FNQ Nature Tours will substitute an itinerary with similar experiences.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein.
Although we endeavour to provide accurate information, we are not liable for inaccurate information concerning services.
• Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of damage, delay or personal injury.
• All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger.
• Please inform us of any special requirements prior to your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done by contacting our friendly reservations team.
• Bus transfers may vary by 10 minutes either way due to traffic conditions. Please wait at your accommodation 10 minutes prior to pick-up time
Please refer to our website for our full Terms & Conditions: https://hotgetaways.com.au/about-hot-getaways/terms-conditions/
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